Thank you for choosing REX ART INTERIOR. To protect our customers’ rights, we offer a convenient return service. Whether you purchase curtains or related interior design services, we aim to provide you with a worry-free and satisfactory shopping experience.

  1. 7-Day No-Reason Return Policy

REX ART INTERIOR offers a 7-day no-reason return policy.

If you are not satisfied with the product within 7 days of receiving it, you can submit a return request. Even if the product has been opened, it can still be returned as long as it is unused, undamaged, and does not affect resale. Please contact our customer service team before returning the product. Products returned without confirmation may not be processed promptly.

  1. Return Conditions

Products meeting the following conditions can be returned:

The request is submitted within the specified 7-day return period;
The product and accessories are intact;
The curtains have not been cut, altered, or customized;
The product is not damaged by human error or in a way that affects resale.

The following situations may not be eligible for no-reason returns:

Curtains customized to the customer’s specific size, color, or requirements;
Goods that are visibly used, damaged, or affect resale;
Goods damaged due to customer reasons.

  1. Return Process
    Contact REX ART INTERIOR customer service, providing the order number and reason for return;
    After confirming the return request, customer service will provide a detailed return address;
    Send the goods back according to the information provided by customer service;
    After receiving and inspecting the returned goods, we will process the refund.
  2. Return Address

Address: Eco Forest, 16-2, Jalan Eco Forest 6/1C, Eco Forest, 43500 Semenyih, Selangor

Please do not send goods directly without confirmation to avoid issues with receiving or processing the return.

  1. Refund Instructions

After receiving the returned goods and confirming that they meet the return requirements, we will process the refund within the specified time;
The refund will be returned using the original payment method; The actual arrival time may vary depending on the processing time of the bank or payment institution.

  1. Interior Design Service Return Policy

For interior design consultations and design services:

If the service has not yet started, you can contact customer service to apply for cancellation and a refund;

If the design work has already begun, it will be assessed based on the actual completion status;

Completed design services may not be eligible for a full refund.

  1. Contact Information

Tel: +60122345674
Email: 19@iomyre006qi.com

REX ART INTERIOR always prioritizes customer experience. If you have any questions about the return process, product condition, or refund issues, please feel free to contact us, and we will do our best to assist you.